Privacy Policy

Last updated: December 18, 2025

Thank you for visiting the OLHO DISTRIBUTION INC. website and for reviewing its Privacy Policy (hereinafter referred to as the “Policy”).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent, where applicable, to the processing of your personal data and personal information in accordance with it.

This Privacy Policy includes the following sections:

Objectives of the Privacy Policy
Effective date
Consent collection methods
Data collection objectives
Purposes of data processing
Personal information collected
Processing methods used
Access and control of personal information
Sharing of personal information with third parties and reasons for sharing
Use of cookies and similar technologies
Retention of personal information

1. Objectives of the Privacy Policy

Respect for privacy and the protection of personal information are essential to us. Through this Policy, we aim to protect such information in accordance with applicable laws.

To ensure this protection, OLHO DISTRIBUTION INC. undertakes to collect, process, and share information that may identify an individual only when that individual has consented, unless such collection, processing, or sharing is permitted or required by law, in which case consent will not be required.

The purpose of this Policy is to inform users of the reasons and manner in which OLHO DISTRIBUTION INC., or anyone acting on its behalf, collects and uses personal information. It is written in clear language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable person or that can be used to identify a person. Whenever possible, we will anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies an individual.

2. Effective Date

This Policy applies as of December 18, 2025.

3. Consent Collection Methods

We are committed to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implicit and may be provided directly by the person or by an authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent may reasonably be inferred from an individual’s action or inaction. For example, providing a name and address to receive a publication, or providing a name and phone number to obtain an answer to a question, is considered implicit consent to the collection of personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we intend to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible—particularly in the context of a government request—to obtain consent from the person to collect, use, or disclose personal information. We undertake never to disclose this type of information except in accordance with this Policy, unless required or permitted by law.

4. Objectives of Data Collection

The information collected is done so in accordance with the purposes and objectives set out in this Privacy Policy.

Some of the reasons we collect your personal information include:

To provide products and services: We collect and process the data necessary to fulfill our mission and contractual obligations.
To ensure and improve these products and services: Data collected during your interactions may be used to analyze and improve our offerings.
To develop new products and services, including AI: Collected data may be used for research and development, including marketing communications and advertising. Aggregated data may be processed using artificial intelligence algorithms.
To provide personalized products and services: Analysis of data from your interactions helps us develop services tailored to your needs, including accommodation measures when required.
To evaluate product and service performance: Data is collected to assess strengths and weaknesses and resolve issues where necessary, including through surveys, supporting risk management and quality control.
To protect users’ privacy: Data helps verify identity and protect privacy when communicating with us by phone, email, or other means.
To meet legal obligations: Data may be collected to comply with applicable laws, regulations, or international treaties.

5. Personal Information Collected

OLHO DISTRIBUTION INC. may collect personal information in various forms, but only through lawful means and only for the necessary purposes disclosed to you in this Policy, or as permitted or required by law.

The personal information collected and its sensitivity may vary depending on the context of your interactions with OLHO DISTRIBUTION INC. This is why we must inform you about the nature of the personal information we use.

We protect all collected personal information. The personal information we may collect and use includes, in particular:

Name and contact details: First and last name, email address, mailing address, phone number, and other similar data used to communicate with you.
Identity verification: Passwords, password hints, and other security-related information used to identify you and access your account.
Demographic data: Information such as age, gender, country, and preferred language.
Payment data: Information required to process payments, such as payment instrument numbers (e.g., credit card number) and associated security codes.
Subscription data: Information related to your subscriptions for cultural events and newsletters.
Images and sound: Audiovisual data used to ensure user safety, particularly at cultural event sites where we act as organizer or host.
Interactions: Data related to your use of websites, platforms, and tools. In some cases, this is data you provide; in others, it is data we generate (e.g., error reports).

Other examples of interaction data we may collect include:

Visited pages and usage data
- Payment and account history: Items purchased and account-related activities
- Troubleshooting and support data: Data you provide when contacting OLHO DISTRIBUTION INC. for assistance
Interests and preferences: Such as artists, music styles, events, and cities you are willing to travel to. Aside from the information you explicitly provide, we may sometimes infer preferences based on usage.
Content consumption data: Multimedia content you access (TV, video, music, books, apps, games, etc.)
Searches and orders: Search queries and purchase requests made through our website
Text, input, and handwriting data
Location data: Precise or approximate location data (e.g., IP address, city, postal code)
Other data: Including data from Google Analytics

6. Purposes of Data Processing

We process data for the following purposes:

Providing products and services: Operating our services and delivering interactive experiences
Improving products/services: Enhancing features and capabilities
Personalization: Using automated processes to tailor experiences and recommendations based on your activities, location, and interests
Developing new products/services: Using anonymized or pseudonymized data to better understand customer needs
Customer support: Diagnosing issues, restoring access, and providing assistance
Security and problem resolution: Protecting users, detecting malware, preventing malicious activity, and improving performance
Surveys and promotional communications: Sending surveys and promotional messages through email, SMS, mail, or phone (according to your preferences)
Relevant offers: Predicting and sharing content likely to be useful and interesting for you
Advertising: Using interaction data to promote our services, potentially through third-party websites
Commercial transactions: Processing purchases and delivering products
Reporting and business operations: Improving decision-making through performance analysis
Protecting rights and property: Preventing fraud, resolving disputes, enforcing contracts
Legal compliance: Meeting legal requirements, including age-related privacy obligations
Research: Scientific or public interest research where permitted by law

7. Processing Methods Used

OLHO DISTRIBUTION INC. places the highest importance on the security of your personal information and commits to processing it according to industry standards, only for the purposes described in this Policy or in a specific notice. However, absolute security cannot be guaranteed due to the inherent limitations of Internet transmissions. Information transmitted to us is therefore ultimately provided at the user’s own risk.

8. Access and Control of Personal Information

OLHO DISTRIBUTION INC. ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request corrections if it is inaccurate. If you believe your personal information is incorrect or wish to access it, you may submit a request using the contact details provided at the end of this Policy.

We will provide access to your personal information in a timely manner whenever possible. However, for security reasons, we may need to verify your identity.

In certain circumstances, we may not be able to provide access to personal information, such as when it would reveal personal information about another individual who refuses consent, or when legal restrictions apply. If so, we will inform you of the reason.

If your request concerns data appearing on third-party websites or platforms, please contact those third parties directly.

9. Sharing of Personal Information with Third Parties

We do not share your personal information with companies, organizations, or individuals outside OLHO DISTRIBUTION INC., except with authorized suppliers and partners who require access for the purposes stated in this Policy, and only within the limits of this Policy, as well as in the following cases:

With your consent
For cloud storage, in which case personal information may transit through third-party jurisdictions (we use reputable providers with strong privacy policies)
For external processing needs, where trusted parties process data on our behalf under our instructions, with security measures equivalent to ours
For legal reasons, where disclosure is required to comply with applicable laws or regulations

OLHO DISTRIBUTION INC. does not sell or rent personal information to third parties.

10. Cookies and Similar Technologies

OLHO DISTRIBUTION INC. may use cookies, web beacons, pixels, log files, and similar technologies to collect certain personal information about visitors to our websites and recipients of our newsletters, invitations, and communications.

Cookies are information elements transmitted by the server to the browser during a website visit, allowing the session to be uniquely identified. This data may include your IP address, browser type/version, pages visited, date/time of visit, session duration, and other statistics.

Cookies are notably used to store browsing history and shopping carts linked to the session, improving navigation. Activating cookies may allow other servers to install cookies depending on your settings. You can configure your browser to notify you of cookies and allow you to accept or refuse them.

Please note that our website may contain links to third-party sites. This Policy no longer applies once you leave our website, and OLHO DISTRIBUTION INC. is not responsible for how those third parties collect or process personal information.

11. Retention of Personal Information

OLHO DISTRIBUTION INC. retains collected data for varying periods depending on its nature and usefulness in providing products and services. During the retention period, physical and technical measures are taken to secure personal information.

Personal information is mainly stored in cities where OLHO DISTRIBUTION INC. has offices or facilities and in locations where GOOGLE DRIVE hosts the servers containing collected data.

Personal information may be stored outside your country if a third-party provider or entity disclosed under this Policy is located abroad. In such cases, personal information may be subject to the local laws of the jurisdiction where it is stored, and government or law enforcement authorities may have access.

Once the retention period expires, personal information is destroyed. Only anonymized and depersonalized statistics or reports may be retained for longer periods.

Other Information

Changes to this Policy

We may update this Privacy Policy from time to time. Any reduction of your rights under this Policy will not apply without your explicit consent. We will always indicate the date of the latest update and provide access to archived versions. If changes are significant, we will post a prominent notice on our website (and, for certain services, via email notification).

Compliance Officer:

For any questions, comments, or complaints regarding this Policy, you may contact the person responsible for ensuring compliance with this Privacy Policy:

OLHO DISTRIBUTION INC.

Email : sales@olhodistribution.ca

Phone : (873) 307-3819