Last updated: December 18, 2025

 

1. Introduction

 

This Shipping and Returns Policy is intended to inform customers of the terms and conditions applicable to the delivery of products and the return conditions offered by OLHO Distribution. By making a purchase on our website, you agree to the conditions described below.

 

 

2. Delivery Timeframes

 

 

Delivery times vary depending on the type of customer and the shipping method selected.

​

Retail Sales

​

For orders intended for individual customers:

• Standard delivery: 3 to 5 business days

• Express delivery: 1 to 3 business days

​

These timeframes are provided for informational purposes only and may vary depending on carrier conditions or delivery services (e.g., high volume, weather conditions, peak periods).

​

Business Sales

​

For orders intended for businesses:

• Delivery times vary depending on the customer’s specific needs, the type of products ordered, and the quantities requested.

• As an indication, delivery may take between 3 and 6 months.

​

Exact delivery timeframes are communicated at the time of order confirmation or through a specific agreement.

​

 

 

3. Shipping Fees and Delivery Responsibility

 

Shipping fees, when applicable, are indicated at the time of checkout.

OLHO Distribution cannot be held responsible for delivery delays caused by events beyond its control, including carrier delays or exceptional circumstances.​

 

 

​​4. Returns Policy

​

For reasons of safety, hygiene, and food compliance:

• No returns are accepted for food products whose packaging has been opened.

• Returns are accepted only for products that do not match the order (incorrect, damaged, or non-compliant items).

 

 

Any return request must be made within 10 days following receipt of the products.

 

Returned products must be in their original condition, unopened, and accompanied by proof of purchase. OLHO Distribution reserves the right to refuse any return that does not meet these conditions.

 

 

5. Refunds or Replacements

 

When a return is approved, OLHO Distribution will proceed—depending on the situation—with either a product replacement or a refund, after verifying the non-compliance.

 

 

6. Policy Changes

 

OLHO Distribution reserves the right to modify this Shipping and Returns Policy at any time. Any changes will take effect as soon as they are published on the website.

​

​

7. Contact Information

 

For any questions regarding this Shipping and Returns Policy, you may contact:

 

OLHO DISTRIBUTION

 

Email : sales@olhodistribution.ca

Phone : (873) 307-3819